Planned systems upgrade

Plan ahead for a temporary pause in online ordering

We're upgrading our systems to serve you better in the future. During this transition, online ordering and some account services will be temporarily unavailable. We encourage you to plan ahead and place any needed orders before the transition period begins.

Add to calendar

Key dates and times

To avoid disruption, please submit your orders before 5:00 PM ET on Tuesday, November 17 to ensure uninterrupted shipping before the upgrade window begins.* Online ordering, account access, and shipping will be paused from 5:00 PM ET on Friday, November 20 through November 30.

NowPassed

Order online, ships before upgrade

Tue, Nov 17 · 5:00 PM ET*

Place your order by this time.

Explore ATCC products

NowPassed

Order online, shipping starts Dec 1

Tue, Nov 17to Fri, Nov 20 · 5:00 PM ET

Online ordering stays open until the upgrade begins.

Explore ATCC products

In progressPassed

Upgrade window

Fri, Nov 20 · 5:00 PM ETto Mon, Nov 30

Online ordering, account access, shipping, and online STR services are paused.

Now

Back online

Tue, Dec 1

Everything paused during the upgrade is available again.

* Ship before the upgrade: Orders on hold, including those with products requiring a permit or backordered products, may fall outside this shipment schedule. This schedule applies to orders shipping within the US. For international orders, contact your local distributor for timelines.

Get ready

What you need to know

Good to know

Online ordering and account access will be unavailable during the upgrade period.
Existing orders will continue to be processed based on current timelines.

Before the upgrade, we recommend

Reviewing upcoming inventory needs
Placing time-sensitive orders before Nov 17
Saving any important account information you may need during the transition
Sharing this information with others in your organization who place orders

During the upgrade

What will still be available

Available during the upgrade

Order status and product search

Look up an existing order, and view product details, documentation, and scientific content anytime.

Check order status Search products

Customer Experience

Need to place an order or get help?

Order by phone, or get help with orders, quotes, invoices, and your account.

US and Puerto Rico

800-638-6597

Outside the US

+1-703-365-2700

Monday to Friday, 9:00 AM to 5:00 PM ET

Temporarily unavailable starting Nov 20 at 5:00 PM ET

What won't be available online

Your account

Account access and My Dashboard

Order and quote history, invoices, contacts, address book, and saved carts, lists, and searches.

In the meantimeCall Customer Experience for order, quote, and invoice lookups.

Ordering

Placing an order online

Add to cart, Quick order, and checkout.

In the meantimeCall Customer Experience to place your order. We'll process orders starting Dec 1.

Account setup

New accounts and changes

Organization account applications, biosafety level (BSL) updates, and new shipping addresses.

In the meantimeYou can still create a web profile. To apply for or make changes to an organization account, call Customer Experience. We'll process manual applications and changes from Dec 1.

Testing services

Online sample submission and STR database

Electronic sample submission for STR Profiling and PCR-based Mycoplasma Testing, and the STR Database Search Tool.

In the meantimeTesting continues as normal. Complete the paper form in your collection kit and return it with your sample. Online tools return Dec 1.

Fully restored